Refund and Cancellation Policy
At Travianza, we strive to provide a seamless booking experience. We understand that travel plans can change, and our refund policy is designed to be fair to both our travelers and our service partners.
1 Cancellation by the Customer
Refund amounts depend on the timing of your cancellation request prior to the scheduled departure or check-in date:
- > More than 30 days before: Full refund (minus administrative or bank fees).
- > 15 to 30 days before: 50% refund of the total booking amount.
- > Less than 15 days: Non-refundable.
*Note: Certain promotional packages or “Non-Refundable” rates are excluded from this policy.*
2 Flight and Hotel Specific Rules
Individual service providers (Airlines, Hotels, Car Rentals) have their own cancellation policies. Travianza acts as an intermediary, and we must abide by the rules set by these suppliers. Any additional fees charged by the supplier will be passed on to the customer.
3 Refund Process
Once your refund request is approved, the following steps apply:
- > Refunds will be processed back to the original method of payment.
- > Processing time usually takes 7 to 14 business days depending on your bank.
4 No-Show Policy
Failure to arrive for a tour, flight, or hotel check-in without prior notice will be treated as a “No-Show.” In such cases, no refund will be provided, and the entire booking amount will be forfeited.
5 Changes by Travianza
In the rare event that we must cancel your booking due to unforeseen circumstances (e.g., natural disasters, safety issues), you will be offered an alternative travel date or a 100% full refund.
Request a Refund
To initiate a cancellation or refund request, please contact our support team with your Booking ID:
Email: travianzaegypt@gmail.com | Support: +201113015810